The little things matter.
Garr visited the US giving this presentation at Duarte Design, Microsoft, and Google.
Why am I featuring Google? A personal preference? No, in this case, absolutely not. Please, Microsoft, wake up. This is Web 2.0 now. Google merely uploads its talks on YouTube. Where can I find the Microsoft presentation? That's pure ignorance. Stick with your "not built here, not good" and "we keep it to ourselves" attitudes - and you might be out.
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